Privacy Policy

Our privacy policy voluntarily complies with new Federal Government guidelines issued by the Privacy Commissioner and effective as of 21 December 2001. If you require further information regarding the guidelines, please go to the website of the Office of the Federal Privacy Commissioner.

Why we collect information

We collect information to provide you with the best service that we can. We need this information to deliver products and services to you, to complete transactions on your behalf and to better understand your requirements and preferences.

We may contact you for additional information or verification before accepting any order.

This information also allows us to provide you with offers that are of more specific interest or benefit to you.

What we collect

The information we collect includes your name, business name, ABN and Trade License number, address, delivery address, phone number and e-mail address.

Information collection and use

When you submit an enquiry with us, we ask for your name, email address and telephone number. Once you register and sign up for our services, you are not anonymous to us.

We also automatically receives and records information on our server logs from your browser, including your IP address, our cookie information and the page(s) you requested.

We use personal information to fulfil your requests for certain products and services.

We will not use personal information for any purpose without your consent.

Information sharing and disclosure

We will not sell or rent your personally identifiable information to anyone. We may send personally identifiable information about you to other companies or people when:

• We have your consent to share the information;
• We need to share your information to provide the product or service you have requested;
• We need to send the information to companies or contractors who work on behalf of us to provide a product or service to you. (These companies or contractors do not have any right to use the personally identifiable information we provide to them beyond what is necessary to assist us.);
• We respond to subpoenas, court orders or legal process; or
• We find that your actions on our web sites violate the Terms of Service or any of our usage guidelines for specific products or services.

About cookies and what they tell us

A cookie is a small amount of information sent from a web server to your computer when you use our website. This information does not personally identify you. It simply tells us what areas of our site your computer has visited. It also tells us if you have selected a product and put it in your shopping basket. It does not tell us your personal identity unless you are registered with us.

www.italceramics.com.au may contain links to other sites. ItalCeramics strongly recommends that users read the privacy statements of every external site that requests information that could be personally attributed to users. This Privacy Policy applies solely to the information collected directly by ItalCeramics and ItalCeramics is not responsible for the privacy policies of, or the use or disclosure of information that may be collected by any third party websites that users might visit as a result of following links from a website administered by ItalCeramics.

We use Google Analytics, Google AdWords Conversion tracker, and other services that place cookies on a browser across the website. These cookies help us increase the website’s effectiveness for our visitors. These cookies are set and read by third parties. We use Google and Bing Webmasters, data from Google Analytics Demographics, Interest Reporting and third-party audience data to help us understand how people find and use our site. This data is used to provide better services and more relevant content to our users based on demographic and interest data.

We also use Remarketing with Google Analytics to advertise online including the Google Adwords tracking cookie. This means we will continue to show ads to you across the Internet, specifically on the Google Display Network (GDN). As always, we respect your privacy and are not collecting any identifiable information through the use of Google’s or any other third party remarketing system. Using the Ads Settings, visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads. You can opt out of Bing ads within Bing profile settings.

We and our third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to:

  • Inform, optimise, and serve ads based on your past visits to our website; and
  • Find out how ad impressions, ad services, and your interactions with these ad impressions and ad services are related to visits to our site.
  • You may opt out of Google’s use of cookies by visiting the Ads Preferences Manager. Also, you can opt out of other third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page. You can prevent your data from being collected by installing the Google Analytics Opt-Out add-on.
  • A cookie is a small data file stored on a user’s computer containing generic information about the user, but not any personally identifiable information. ItalCeramics reserves the right to use this information, such as the IP address of visitors to our site, to analyse trends and best administer usability of our websites to keep them relevant and useful. We also use a session cookie to remember a user’s login to the ItalCeramics website or portal to improve usability. ItalCeramics does not share, sell or rent this information in any way subject to the exceptions outlined in this Privacy Policy.

Direct marketing by mail and email

We will only send you email or mail via direct marketing if you choose to receive them. If you would like to receive offers from us, please tick the relevant box when you register with ItalCeramics. If you no longer wish to receive these offers, please email admin@italceramics.com.au.

How we handle marketing communications

ItalCeramics has found that attractive, graphics-rich emails are a quick, effective and low-cost way to communicate with customers and prospects about new, high-tech products, clearance and auction items. We maintain an opt-out, user-customisable subscription service of email addresses of people requesting promotional emails.

We do not want to send emails to you if you would prefer not to receive them. Therefore, every email provides a way for you to unsubscribe from future emails. Also, you can email admin@italceramics.com.au to manage your subscription. We also have administrative procedures in place to remove email addresses and domains that consistently send failure messages to our email servers.

Changes to this Privacy Policy

We may amend this policy from time to time. If we make any substantial changes in the way we use your personal information, we will notify you by posting a prominent announcement on our pages.

Your consent

By using our products and services, you agree that you have been adequately informed of our privacy policy, have the capacity to understand it, and provide your voluntary consent for us to collect, use and disclose personal information in accordance with this policy.