Why we collect information
We collect information to provide you with the best service that we can. We need this information to deliver products and services to you, to complete transactions on your behalf and to better understand your requirements and preferences.
We may contact you for additional information or verification before accepting any order.
This information also allows us to provide you with offers that are of more specific interest or benefit to you.
What we collect
The information we collect includes your name, business name, ABN and Trade License number, address, delivery address, phone number and e-mail address.
Information collection and use
When you submit an enquiry with us, we ask for your name, email address and telephone number. Once you register and sign up for our services, you are not anonymous to us.
We also automatically receives and records information on our server logs from your browser, including your IP address, our cookie information and the page(s) you requested.
We use personal information to fulfil your requests for certain products and services.
We will not use personal information for any purpose without your consent.
Information sharing and disclosure
We will not sell or rent your personally identifiable information to anyone. We may send personally identifiable information about you to other companies or people when:
• We have your consent to share the information;
• We need to share your information to provide the product or service you have requested;
• We need to send the information to companies or contractors who work on behalf of us to provide a product or service to you. (These companies or contractors do not have any right to use the personally identifiable information we provide to them beyond what is necessary to assist us.);
• We respond to subpoenas, court orders or legal process; or
• We find that your actions on our web sites violate the Terms of Service or any of our usage guidelines for specific products or services.
About cookies and what they tell us
A cookie is a small amount of information sent from a web server to your computer when you use our website. This information does not personally identify you. It simply tells us what areas of our site your computer has visited. It also tells us if you have selected a product and put it in your shopping basket. It does not tell us your personal identity unless you are registered with us.
We use Google Analytics, Google AdWords Conversion tracker, and other services that place cookies on a browser across the website. These cookies help us increase the website’s effectiveness for our visitors. These cookies are set and read by third parties. We use Google and Bing Webmasters, data from Google Analytics Demographics, Interest Reporting and third-party audience data to help us understand how people find and use our site. This data is used to provide better services and more relevant content to our users based on demographic and interest data.
We also use Remarketing with Google Analytics to advertise online including the Google Adwords tracking cookie. This means we will continue to show ads to you across the Internet, specifically on the Google Display Network (GDN). As always, we respect your privacy and are not collecting any identifiable information through the use of Google’s or any other third party remarketing system. Using the Ads Settings, visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads. You can opt out of Bing ads within Bing profile settings.
We and our third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to:
- Inform, optimise, and serve ads based on your past visits to our website; and
- Find out how ad impressions, ad services, and your interactions with these ad impressions and ad services are related to visits to our site.
Direct marketing by mail and email
We will only send you email or mail via direct marketing if you choose to receive them. If you would like to receive offers from us, please tick the relevant box when you register with ItalCeramics. If you no longer wish to receive these offers, please email firstname.lastname@example.org.
How we handle marketing communications
ItalCeramics has found that attractive, graphics-rich emails are a quick, effective and low-cost way to communicate with customers and prospects about new, high-tech products, clearance and auction items. We maintain an opt-out, user-customisable subscription service of email addresses of people requesting promotional emails.
We do not want to send emails to you if you would prefer not to receive them. Therefore, every email provides a way for you to unsubscribe from future emails. Also, you can email email@example.com to manage your subscription. We also have administrative procedures in place to remove email addresses and domains that consistently send failure messages to our email servers.
We may amend this policy from time to time. If we make any substantial changes in the way we use your personal information, we will notify you by posting a prominent announcement on our pages.